For booking information please refer to Frequently ask Questions and the Section General Sales Terms and Conditions

Ph: +39 349 3754219

Frequently Ask Questions

How  to book?

Send us an email to confirm you reservation with the code of property or the package code. We’ll send  You the contract with all detail about your reservation. You should back us the contract with your signature by  email  with the deposit payment confirmation. When we’ll receive all documents we will send you the booking confirmation by email. Your reservation is confimed

Where is exactly the properties that I booked?

With the booking confirmation we will send You all the indication and address to join the properties.

The property that I should book is available?

Contact us and tell us the property code, the number of people and the period that you interesting. We will reply  You with all details and availability

What is the services included?

You can find all services included and the extra of property  with the description on property’s page on   If you have questions contact us, You’re welcome.

As I pay the balance?

After  pay the deposit , the balance will be settle directly to the property,  unless otherwise specified on the contract, in the manner required by the property.  If you have questions contact us, You’re welcome

In case of cancellation as I do to get back the advance?

The booking procedures are writen in the terms and conditions page. We should remember that A booking made on the Internet is part of the tourism contracts concluded in electronic form and is therefore subject to legislation applicable to contracts negotiated outside of business premises (Leg. Decree 15.1.1992 no.50) and legislation relating to the safeguarding of consumers in relation to distance contracts (Leg. Decree 22.5.1999 no.185). This recognises the right to cancel within 10 (ten) days of completing the booking, without citing any motivation or specifying reasons for the decision or without being subject to charges of any type or entity. To cancel, just send an email to  All bank cost are on charge to customer. 

Once the reservation is made who can I contact to get more information?

If you have questions contact us, You’re welcome.

Can I book air tickets through your agency?

No, it is not possible to book airline tickets with Divina Toscana at this moment.

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